You should be ashamed in yourselves and your product. (.) because Skype support didn't verify if the person owned the account or not, just wanted those 3 points mentioned above) my account was used scam people out hundreds of dollars along with damaging my reputation for my product's security due to thinking I had low security on my skype account or email address, when in reality, it was Skype Support's fault my account was stolen, multiple times, and had nothing to do with End-users (me in this description of his account's theft-and-recovery ordeal, when the account was nabbed as he slept, his colleague got Skype support on chat (image of chat here, personal information tibitximer skypesupport I witnessed his account get stolen, was horrible.

Another friend recovered it for me and tried to keep the scammer out of my account.Īccording to Skype only requires three points for account recovery: When I got back and changed the info to my own again, it was stolen later that evening. skype then was recovered by a friend of mine while I was at dinner. In less than 2 hours after recovering my account, it was stolen by another person. I recovered it through Skype support (.) within 30 minutes.

It was stolen around 3pm on the first day. Microsoft/Skype tells ZDNet through our contact form, 'We encourage customers to use Microsoft account to log into Skype, which helps make their accounts more secure using two-step verification' and 'our customer support agents remain available to help customers as needed.' See the entire statement at page skypesupport my skype was given away to over 6 people in one day due to them just knowing my email, name, and 5 contacts on my accountįour hours ago (as of this writing) explained what happened when his account was repeatedly hijacked and the too-simple reclamation process he repeated each time in detail on the Skype community forums:

New update Monday April 10:20am PST: Response from Microsoft/Skype suggests customers will need to solve this problem themselves.

Perhaps that is because his account had been hijacked through basic social engineering techniques and not hacked - as then he learned that the problem was with contacting customer service itself.

Recovering skype account